Terms of service

Terms of Service

Last updated: July 2026

Welcome to Vertexfil. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.

1. General

Vertexfil reserves the right to update, modify, or replace any part of these Terms of Service at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.

2. Products

We strive to display our products and colors as accurately as possible. However, actual colors may vary depending on your monitor or device settings.

Product specifications, packaging, pricing, and availability are subject to change without prior notice.

3. Orders

By placing an order, you confirm that all information provided is accurate and complete.

Vertexfil reserves the right to refuse or cancel any order for reasons including but not limited to:

  • Pricing errors
  • Product availability
  • Suspected fraud
  • Payment authorization issues
  • Violation of these Terms of Service

If an order is cancelled after payment, a full refund will be issued.

4. Pricing & Payment

All prices are displayed in the selected currency unless otherwise stated.

We accept secure payments through the payment methods available at checkout.

Applicable taxes, shipping charges, and import duties (if any) are calculated separately unless otherwise specified.

5. Shipping

Delivery times are estimates only and are not guaranteed.

Vertexfil is not responsible for delays caused by:

  • Customs clearance
  • Carrier delays
  • Weather conditions
  • Force majeure events
  • Incorrect shipping information provided by the customer

Risk of loss transfers to the customer once the order has been handed over to the shipping carrier.

6. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy.

Please review that policy before placing your order.

7. Product Use

Vertexfil products are intended for use with compatible FDM 3D printers.

Customers are responsible for selecting appropriate print settings and operating their equipment safely.

Printing results may vary depending on:

  • Printer model
  • Nozzle condition
  • Temperature settings
  • Humidity
  • Print speed
  • User experience

Differences in printing performance caused by these factors do not constitute product defects.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Text
  • Graphics
  • Videos
  • Website design

is the property of Vertexfil and may not be copied, reproduced, or distributed without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Vertexfil shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the purchased product.

10. Warranty

Vertexfil warrants that our products are manufactured in accordance with our quality standards.

This warranty does not cover damage resulting from:

  • Improper storage
  • Incorrect printer settings
  • User modification
  • Misuse
  • Normal wear and tear

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws governing the operation of Vertexfil, without regard to conflict of law principles.

12. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Vertexfil

Email: sales@vertexfil.com

Website: https://vertexfil.com



Color Variation

Slight variations in color may occur between different production batches due to manufacturing processes. These variations do not affect product performance and are not considered defects.

Diameter Tolerance

Minor dimensional variations within the stated manufacturing tolerance are considered normal and do not constitute a product defect.