We're Here to Help
Whether you have questions about our products, an existing order, or wholesale opportunities, our team is here to assist you. We aim to respond to all inquiries within 1 business day.
Customer Support
General Questions & Order Support
support@vertexfil.com- Orders
- Shipping
- Returns & Refunds
- Product Information
- Technical Support
Business Inquiries
Wholesale, Resellers & Business Partnerships
sales@vertexfil.com- Wholesale purchasing
- Print farm supply
- Educational institutions
- Business partnerships
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Messages received outside business hours will be answered on the next business day.
Before Contacting Us
To help us assist you as quickly as possible, please include:
- Your Order Number (if applicable)
- Product Name
- A brief description of your question or issue
- Photos (for damaged or defective products)
Frequently Requested Information
Shipping Time
Orders are processed within 1–2 business days and typically delivered within 5–10 business days within the contiguous United States.
Returns
Returns are accepted within 30 days for eligible unused products. Please review our Refund Policy before requesting a return.
Company Information
Vertexfil Official Store
Operated by:
HONG KONG STARMAY TECHNOLOGY LIMITED
Need Immediate Assistance?
For the fastest response, please email us directly.
We look forward to helping you.