Shipping policy

Last updated: July 2026

Thank you for shopping with Vertexfil. We are committed to delivering your order safely and efficiently.

All U.S. orders are fulfilled from our U.S. warehouse and shipped within the United States.

Order Processing

Orders are typically processed within 1–2 business days (Monday–Friday) after payment confirmation.

Our daily order cut-off time is 5:00 PM EST. Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

Processing time does not include shipping transit time.

Shipping Fee

We offer free shipping on all eligible U.S. orders.

Taxes & Duties

All applicable sales taxes are calculated and collected according to applicable U.S. state and local tax regulations.

Customers are responsible for any applicable sales tax charged on their order. The final tax amount will be included in the total order amount before payment is completed.

Since all orders are shipped from our U.S. warehouse, customers will not be responsible for any import duties, customs fees, or international clearance charges.

Shipping Coverage & Exclusions

We currently ship to the contiguous United States (48 states).

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • PO Boxes
  • APO/FPO military addresses

Shipping Time

Estimated delivery time:

United States: 5–10 business days

Delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, or other circumstances beyond our control.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become active.

Shipping Address

Please ensure your shipping address is accurate and complete before placing your order.

Vertexfil is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Carrier delays
  • Public holidays
  • Other unforeseen events

We appreciate your patience and understanding in these situations.

Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us within 7 days of delivery with your order number and supporting photos if applicable.

We will assist you in resolving the issue and work with the shipping carrier when necessary.

Contact Us

If you have any questions regarding shipping, please contact us:

Vertexfil Official Store

Operated by:
HONG KONG STARMAY TECHNOLOGY LIMITED

Customer Support:
support@vertexfil.com

Website:
https://store.vertexfil.com