Shipping Policy

Last updated: July 2026

Thank you for shopping with Vertexfil. We are committed to delivering your order as quickly and safely as possible.

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Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

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Shipping Time

Most orders are shipped from our U.S. warehouse.

Estimated delivery time:

• United States: 5–10 business days
• Delivery times may vary depending on your location and the shipping carrier.

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Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for the tracking information to become active.

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Shipping Address

Please ensure your shipping address is accurate before placing your order.

Vertexfil is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

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Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather
• Carrier delays
• Public holidays
• Other unforeseen events

We appreciate your patience and understanding in these situations.

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Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us within 7 days of delivery (or the expected delivery date) with your order number and supporting photos, if applicable.

We will work with the shipping carrier to resolve the issue as quickly as possible.

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Contact Us

If you have any questions regarding shipping, please contact us:

Vertexfil

Email: sales@vertexfil.com

Currently, orders are fulfilled from our U.S. warehouse and shipped within the United States only.