Privacy policy
Last updated: July 10, 2026
Vertexfil Official Store is operated by HONG KONG STARMAY TECHNOLOGY LIMITED. We operate this store and website, including all related information, content, features, tools, products, and services, to provide you with a reliable shopping experience.
Vertexfil Official Store is powered by Shopify, which enables us to provide our Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through our Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another person.
Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact Information
Including your name, billing address, shipping address, email address, and phone number.
Payment Information
Including payment card information, transaction details, payment confirmation, and other information required to process payments.
Account Information
Including your account details, login information, preferences, and settings if you create an account.
Order Information
Including products viewed, products added to cart, purchases, returns, exchanges, cancellations, and transaction history.
Communication Information
Including information you provide when contacting our customer support team.
Device and Usage Information
Including device information, browser type, IP address, network connection information, cookies, and information about how you interact with our website.
Sources of Personal Information
We may collect personal information from:
- Directly from you when you create an account, place an order, contact us, or use our Services.
- Automatically through cookies, analytics tools, and similar technologies when you visit our website.
- Service providers that help us operate our store, process payments, provide customer support, analyze website performance, or fulfill orders.
- Other third-party partners where permitted by applicable laws.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing Products and Services
We use your information to process orders, complete payments, arrange shipping, manage returns and refunds, provide customer support, and improve your shopping experience.
Marketing and Advertising
We may use your information to send promotional communications, provide product recommendations, and display relevant advertisements through platforms such as advertising and marketing services.
Security and Fraud Prevention
We use information to verify transactions, detect fraud, protect our customers, and maintain the security of our Services.
Communication
We use your information to respond to inquiries, provide support, and communicate with you regarding your orders.
Legal Compliance
We may use your information to comply with applicable laws, legal requests, and enforce our policies.
How We Disclose Personal Information
We may share your personal information with trusted third parties when necessary to operate our business, including:
- Shopify and related service providers that support our online store.
- Payment processors that securely process transactions.
- Shipping and fulfillment providers that deliver your orders.
- Analytics and marketing providers that help us improve our services and advertising.
- Service providers that assist with customer support, technology, and website operations.
We may also disclose information when required by law or to protect our rights, customers, and services.
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your use of our store to provide and improve its services.
Information submitted through our store may be shared with Shopify and third-party service providers located in different countries as necessary to provide payment processing, security, analytics, and other services.
For more information about how Shopify handles personal information, please visit Shopify's Privacy Policy and Privacy Portal.
Third-Party Websites and Links
Our website may contain links to third-party websites, including social media platforms or external services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Data
Our Services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
Security and Retention of Your Information
We take reasonable measures to protect your personal information.
However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including:
- The right to access your personal information.
- The right to request deletion of your personal information.
- The right to correct inaccurate information.
- The right to opt out of certain marketing or targeted advertising activities.
You may exercise these rights by contacting us using the information provided below.
We may verify your identity before processing certain requests as required by applicable laws.
Managing Communication Preferences
You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in our emails.
We may still send necessary communications related to your orders, transactions, or account.
International Data Transfers
Your personal information may be transferred, stored, and processed outside your country of residence, including in locations where our service providers operate.
We take reasonable steps to ensure that personal information is handled in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Any updates will be posted on this page with a revised "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Vertexfil Official Store
Operated by:
HONG KONG STARMAY TECHNOLOGY LIMITED
Customer Support:
support@vertexfil.com
Business Address:
Room D73, 24/F, Shui Wing Industrial Building
12-22 Tai Yuen Street
Kwai Chung, New Territories
Hong Kong SAR
Website:
https://store.vertexfil.com